If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Networking and WiFi. kit not collected . Within that letter or email, we’ll also include information about any other changes we’re. Virgin Mobile. Virgin Mobile. the enevolope they send is free. Manage Your Account. Virgin Media; My Virgin Media; Shop;. Virgin Media; My Virgin Media. Account - Mobile. . | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Virgin Mobile. . Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Problem: Returning Hub 4. walthamyank. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. The clerk will print the return label and process your return. If you have any further queries or questions, please let us know. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. You can also email [email protected] would like to show you a description here but the site won’t allow us. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. e. No, you can keep using the same phone you’ve always used. Excludes broadband faults and broadband network outages. QuickStart, set up and connections. returns. The advice was to recycle the old hub. 2 hours ago. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Virgin Fibre Areas only. QuickStart, set up and connections. Hi Kath, Thank you for your reply. If you can set up using a Self-Install pack, but choose to use an engineer for. So I can help, I will send you an invite into a private,. Back a step. we cancel our virgin media account after 18 months as we did not have good broadband speeds. 00 am this morning I get a text and email asking me to please return unused equipment. The contract was for 12 months and at the end of the contract I cancelled it. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. couldn't see where best to post this. A power adaptor to plug into the Stream box and a power socket at the wall. They said it should be 30 days to return so basically I hav. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. 0 or iOS 12 or later mobile or tablet. Keep getting emails from virgin asking me to return old kit. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. Sort this out please. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. we provide and how you are permitted to use those . If you cancel your service, you will need to return your kit to Virgin Media. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Labels: My Account; hub 3. They told me I needed to return the equipment or I would have to pay a fine. We would like to show you a description here but the site won’t allow us. Forum; Apps. Turn on and get connected. Return Old Kit - Virgin Media Community - 5285247. Further exclusions & legal stuff apply. We would like to show you a description here but the site won’t allow us. services. Virgin Media; My Virgin Media; Shop; Help;. c. It’s because the reconnection team says the request cannot be processe. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. totally mixed up text, email and the human operators - don't understand the English language. day. away the old kit when they come round to do the upgrade. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Hello. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Options. So thats what i did. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Simply press 1 when you get through to the automated menu, and you'll be put. thanks. Step by step guide to installing your Virgin Media broadband and Hub 3. I have not received the return kit I was promised in order to return VM equipment. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. It's at least 7 years old! We would love. A power adaptor to plug into the Stream box and a power socket at the wall. I'm sick of waiting for these to be collected and they are gathering dust. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. QuickStart, set up and connections. Y’all are right to be suspicious though!Scroll down and click on create new label. Alternatively, contact CollectPlus for help sending your package. Home Phone. We would like to show you a description here but the site won’t allow us. My Virgin Media App. We would like to show you a description here but the site won’t allow us. It is important that you read and understand the full terms and. on 30-05-2023 22:29. The impossible task of fitting Virgin Media kit in the returns box . . If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. phil55. I'm a moderator/staff could pick this up and follow up, that would be great. Manage Your Account. . Security matters. Your experience matters. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I trust the bill will be cancelled when the kit. . Browse Virgin Media Virgin Media Community. Excludes broadband faults and broadband network outages. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. Go to solution. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. We would like to show you a description here but the site won’t allow us. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. It’s because the reconnection team says the request cannot be processe. At Virgin Media, we’re passionate about protecting our planet. If you cancel your service, you will need to return your kit to Virgin Media. Pop the telly on: check its set to the correct Input and Virgin TV’s. Entertain me;. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. by eddie778 • Just joined. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. 0 Kudos. Solved: My VM account ended on 31st March. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Plug the cables into the Hub. Back a step. Return Valérie for free with Canada Post. This feels like a mass-send e-mail campaign / request. See where this Helpful Answer was posted. QuickStart, set up and connections. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. For full instructions on how to return any of our kit, please see here and all instructions should be available there. Alessandro Volta In response to MattL3. If you have trouble, do a DSAR request of the recording (held up to 6 months). I had a receipt from him and never any comeback from Virgin. Sorry to hear there's an issue with a charge for failing to return equipment. Manage Your Account. Hi. So why should I not recyle them instead ??? (not a serious question, but I am interes. Claim up to three (if needed) with our WiFi guarantee. In your Stream kit you’ll find everything you need to get the Stream box up and running. Virgin Media want their box back - i dont have it. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. On our wavelength In. End day it's virgin media's equipment. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. Account - Mobile. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. That has been confirmed and was going to arrive in 3 working days. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. To return your equipment, simply click the link and follow the instructions. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. we never really used the tv box and I throw it away many months ago. 3. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. We would like to show you a description here but the site won’t allow us. Normally, we ask you to return your kit. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. John-----I do not work for VM. 35 minutes ago. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Virgin Media Verified account. I recently signed up for Virgin Broadband. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Control your services . Typically, extenders are linked through a wired port using an Ethernet cable. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. Get the Hub ready by connecting the wires. Switched. We would like to show you a description here but the site won’t allow us. In December, VM offered to upgrade to Hub 5, and I accepted it. Chatter and. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. The tracking on Yodel says its still en-route. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Virgin Media Help - Get help, tips and advice to m. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media Price Guides. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. When can I - 5311065. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Then I for some reason go. You’ll find some simple step-by-step instructions telling you how to set up each of your services. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. . The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. And we know our customers, like you, are too. Within that letter or email, we’ll also include information about any other changes we’re. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Once we cancel we got a letter asking us to. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. Step 3 - Label the box – a letter came with the. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. . I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. I am putting a complaint in with ofcom along with all the evidence I have. I had a message about collecting my kit. SIM toolkit - Virgin Media Community - 5245119. Account - Cable. Browse Virgin Media Virgin Media Community. . Just take it to a recycling centre, find your nearest. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. I left Virgin months ago and have arranged for my equipment to be collected. My Virgin Media App. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. Switched. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media. So just wanted this on record. on 11-02-2023 11:36. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. It's an outstanding balance and will just go through the collections process. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. Push the white cable (from the old Hub) into the back of the new Hub. Don’t plug the power cable into a plug socket yet. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. If we decide to do this, we’ll let you know. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. Steveiow. I guess the first lady I talked to misinterpreted it. . . If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Now all a sudden at 03. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. Stream from Virgin Media. Phone. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. SpeedReturning your Virgin Media kit VirginMedia. Alternatively, visit virg. Given all the UK calls are recorded it will be verified that she told me to Bin it. Please look out for the purple envelope in the top right of your scre. You have arranged to pick up your equipment on three occasions. We would like to show you a description here but the site won’t allow us. Account - Mobile. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. Virgin Media want their box back - i dont have it. Networking and WiFi. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. They said it should be 30 days to return so basically I have the entire month of Feb. Options. In the event you change service or close your account, it's important that you return any equipment to us. 4. Phone. We would like to show you a description here but the site won’t allow us. 2. services. Tip Set up all of your kit within 12. The first thing you notice is how small the Stream box is. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. they can only follow a scripts. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Reply. . . We would like to show you a description here but the site won’t allow us. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. You need to post the equipment back to Virgin Media. how to return your old kit. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. Existing Virgin Media customers will have to pay a fee in order. Returning a V6 box. Am a little weary that if we recycle the kit that we might get billed for not returning it. |. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. The webpage usually list which items need returning, however it doesn't at present. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. Step by step guide to installing your Virgin Media broadband and Hub 3. The kit was collected and I received email confirmation of the collection. . richardsch. Hi, Apparently I'm only being sent a box to return my router. None of the links (book a date, contact us) work in the email. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Networking and WiFi. We would like to show you a description here but the site won’t allow us. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. And now I'm getting chased up. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. Security matters. Virgin has published guidance here . After that it is up to VM and its contractors to ensure the kit is returned. hi. . Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. . Options. This promotion means you won’t pay the usual setup fee of £35. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. Browse Virgin Media Virgin Media Community. However, despite my attempt to request for the return kit to be deli. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. SpeedWe would like to show you a description here but the site won’t allow us. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. Manage Your Account. This promotion means you won’t pay the usual setup fee of £35. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. When you see the ‘starting up’ screen, you can pull the tab out of the remote. co. My Virgin Media App. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. Tip Set up all of your kit within 12. Go to Virgin Media support. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. @Hannahman wrote:. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Simply ring our friendly customer service team. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Stream from Virgin Media. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. 2 Kudos. . If you're leaving Virgin Media, it will send you a postal.